1 reviews | Active since Mar 2015
pathetic service
On the 19th March I went to Maponya mall Uzzi store to get my brother jeans as a birthday gift, I knew his size and I was assisted to get the correct size for him, when I got home, he fitted them but they did'nt fit him right, then the next day took them to glen where I was asked 29 questions about where I got these jeans from as the reciet numbers don't correspond with the jeans, I was shocked and embarrassed as I was accused of being a ****, I work in randburg so I decided ill take them there instead but the same thing happened and the worst part, its supervisors that give me this treatment not the tellers, my question is where could I have gotten the jeans for R625 from in less that 24 hours? how could something like this happen with such an expensive store, even worse I bought it with my account so the history is there, all i'm told is there's nothing we can do you need to get teller who did this. I pay way too much for this pathetic service, i'm being ********** because someone or your system made a mistake, R625? Thats the amount I earn in 4 days guys, the jeans are brand new. Im done with truworths for good this time. And the supervisors you hire need people skills really
Thank you for bringing this matter to our attention.
We investigated your concerns raised, and escalated this matter to management at the respective stores. We were advised that the code reflecting on the item, and that on the receipt did not correspond. As such, you were informed that your best option would be to return the item to the store where it was bought, in order for them to rectify the mistake.
We would like to apologise to you for the inconvenience resulting from this, but are pleased to hear that that this issue has been acceptably resolved. Should you have any further queries or concerns, we encourage you to contact us directly on *** or e-mail ***.
Kind regards,
Charmaine
Thank you for bringing this matter to our attention.
We investigated your concerns raised, and escalated this matter to management at the respective stores. We were advised that the code reflecting on the item, and that on the receipt did not correspond. As such, you were informed that your best option would be to return the item to the store where it was bought, in order for them to rectify the mistake.
We would like to apologise to you for the inconvenience resulting from this, but are pleased to hear that that this issue has been acceptably resolved. Should you have any further queries or concerns, we encourage you to contact us directly on *** or e-mail ***.
Kind regards,
Charmaine