pS
pearlene S
1 reviews | Active since Feb 2015
25 Feb 2015, 09:32
Pathetic service
I recently did a fashion request(Free delivery to the store within 2-3 weeks) for 2 of the same items and after over a week of not receiving any communication from truworths, I contacted the call centre only to be told the items were sold and the request was cancelled. A call or sms would have been the decent thing for them to do,if I had not called them I would have been waiting for an item that wasn't available.<br> <br> A few days later(17FEB) I requested a fashion delivery(R44 3days for delivery) for the same item in the same size. The item that was \sold out"was then charged to my account???<br> I did not need the item immediately so that is why I opted for the fashion request"
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Truworths's replyOfficial
04 Mar 2015, 15:33Hello pft25,
Thank you for your communication regarding your Fashion Delivery order. We were deeply concerned to hear of your experience with this service and conducted a thorough investigation into the concerns raised in your post.
We can confirm that your order was processed correctly; however, we have ascertained that the items ordered were not delivered to you on time due to an error on the part of the couriers. We have addressed this matter with the management team of the relevant courier company. Please accept our sincere apologies for the frustration and disappointment that this has caused you.
We thank you for the opportunity to provide you with feedback. We are pleased to confirm that you received both your parcels shortly after you submitted this post.
We trust that we have adequately addressed your concerns. Should you have any other queries contact us on *** or e-mail ***.
Kind regards,
Charmaine
Thank you for your communication regarding your Fashion Delivery order. We were deeply concerned to hear of your experience with this service and conducted a thorough investigation into the concerns raised in your post.
We can confirm that your order was processed correctly; however, we have ascertained that the items ordered were not delivered to you on time due to an error on the part of the couriers. We have addressed this matter with the management team of the relevant courier company. Please accept our sincere apologies for the frustration and disappointment that this has caused you.
We thank you for the opportunity to provide you with feedback. We are pleased to confirm that you received both your parcels shortly after you submitted this post.
We trust that we have adequately addressed your concerns. Should you have any other queries contact us on *** or e-mail ***.
Kind regards,
Charmaine
Truworths's reply04 Mar 2015, 15:33
Official
Hello pft25,
Thank you for your communication regarding your Fashion Delivery order. We were deeply concerned to hear of your experience with this service and conducted a thorough investigation into the concerns raised in your post.
We can confirm that your order was processed correctly; however, we have ascertained that the items ordered were not delivered to you on time due to an error on the part of the couriers. We have addressed this matter with the management team of the relevant courier company. Please accept our sincere apologies for the frustration and disappointment that this has caused you.
We thank you for the opportunity to provide you with feedback. We are pleased to confirm that you received both your parcels shortly after you submitted this post.
We trust that we have adequately addressed your concerns. Should you have any other queries contact us on *** or e-mail ***.
Kind regards,
Charmaine
Thank you for your communication regarding your Fashion Delivery order. We were deeply concerned to hear of your experience with this service and conducted a thorough investigation into the concerns raised in your post.
We can confirm that your order was processed correctly; however, we have ascertained that the items ordered were not delivered to you on time due to an error on the part of the couriers. We have addressed this matter with the management team of the relevant courier company. Please accept our sincere apologies for the frustration and disappointment that this has caused you.
We thank you for the opportunity to provide you with feedback. We are pleased to confirm that you received both your parcels shortly after you submitted this post.
We trust that we have adequately addressed your concerns. Should you have any other queries contact us on *** or e-mail ***.
Kind regards,
Charmaine