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Nomcebo N

1 reviews | Active since Dec 2021

03 Sept 2022, 07:14

Pathetic, Rude employees with poor customer service!

I went to collect my online order at Truworths west street and had the worst experience with a rude teller. Who just left me stranded when somebody else who works at the store came and gave her a watch. She left me at the till to go to another and help another customer. Processed another customers item right in from of me when I had already told her I’m there to collect my online order. She then passed me off to another teller who then helped 2 customers before my order while I was just waiting there stranded. I asked the the teller who went to process the watch about how long am I supposed to wait and she was rude as hell that the other teller will help me when I had been just standing there while she’s busy with other customers. What a pathetic service and I still have one more item to collect and I don’t want to EVER go back to that store.

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Replies (2)
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Nomcebo N's update12 Oct 2022, 02:36
Reviewer Update
This matter has not been resolved! I was waiting to collect my second item that was mysteriously returned yet I got charged for it. How did I get charged for an item that I didn’t receive!!! You should do a follow up before concluding a matter is resolved. I sent an email 5 days ago but ignored!! Really pathetic
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Nomcebo N's update12 Oct 2022, 02:38
Reviewer Update
I want that charge removed from my statement cause clearly I’m not receiving the item I ordered.