1 reviews | Active since May 2019
Pathetic Quality Jeans and BAD SERVICE FORM HELPDESK!
I bought 2 pairs of daniel hector jeans in the period of 6/7 months. Iam so disappointed as the 1 pair tore so badly from the back to the front. I have been using DH for years i can can assure you that this is not the quality of DH. . I purchased this DH jeans about 7 months ago and it tore so badly. I paid +_ R800 for it and did not expect it to last 7 months. I want it returned and replaced as this is not acceptable. We don't shop at truworths and pay ridiculous prices for it to last a few months. Lastly the attitude of the consultants is pathetic. I clearly asked to have a senior contact me, but the ignore that request point blank and reponse so rudely saying sorry we cannot assist you!!! WE PAY THE PRICES WE DO FOR QUALITY!!!! TO LAST ATLEAST 2/3 years NOT 6/7MONTHS!! I will report this on every social media site as well as Consumer Watch! I have had enough of this!!!!
Aashiqah Customer Services Consultant Naeemah Customer Services Consultant
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that a valid proof of purchase is presented.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that a valid proof of purchase is presented.