1 reviews | Active since Nov 2009
Pathetic post customer service
I purchased a Daniel Hechter handbag that cost R575 from Truworths Musgrave in January this year and last month I noticed that the rubber edges on the handles of the handbag started to peel off and now the pink cotton threads from the edges is all hanging out and looks very untidy. Yesterday I went to purchase make up from Truworths musgrave and told the supervisor about the poor quality and also showed him the handbag to which he stated that I should bring it in for a quality assessment. He then says that his manager says that if it’s later than 6 months of purchase they cannot assist. I’m deeply disgusted that this is Truworths disloyal policy. So technically you pay R575 for a handbag to last you 6 months. I regret opening my account with them this year and will clear my balance, close the account and shop at Edgar’s in future. This is ******* indeed. Maybe if post customer service was good then stores will not work so hard to reach targets.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance. It is for this reason that your concerns were immediately escalated for the attention of Management at the respective store to investigate and address
Upon your recent visit to the store, we can confirm that you were correctly advised, as per our Returns policy –returns are permitted on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all returns criteria are met.
Our process is for the Store Manager to assess the garment and if he/she is unable to make a technical decision, the garment is sent to our Head Office for a further Quality Assurance assessment.
Our Returns policy is also available via our website www.truworths.co.za
We regret that you are unhappy with the feedback received, and hope that you will understand our stance.
Kind regards,
Truworths Online Team
As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance. It is for this reason that your concerns were immediately escalated for the attention of Management at the respective store to investigate and address
Upon your recent visit to the store, we can confirm that you were correctly advised, as per our Returns policy –returns are permitted on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all returns criteria are met.
Our process is for the Store Manager to assess the garment and if he/she is unable to make a technical decision, the garment is sent to our Head Office for a further Quality Assurance assessment.
Our Returns policy is also available via our website www.truworths.co.za
We regret that you are unhappy with the feedback received, and hope that you will understand our stance.
Kind regards,
Truworths Online Team