Pathetic online service
<p>Ordered online on 5 Dec 2016. Received call from Truworths on 6 Dec to confirm order. Received sms 12 Dec informing that the order was declined due to the status of my account. I phoned Truworths as I had R1200 credit on my account. Truworths confirmed the sms was sent in error and that my order was dispatched. Also then learned that the order was incomplete and not in accordance with what I have ordered. I phoned again yesterday asking for a tracking number for the so called dispatched order. Nobody could help me and promised that a manager would call me. Still waiting. 10 days later and no delivery. Unacceptable service!! </p>
Thank you for bringing your experience with our Fashion Delivery service to our attention and allowing us the opportunity to provide you with feedback.
We completely understand your frustration regarding your experience and wish to convey our sincerest apologies for any inconvenience caused in this regard.
Upon investigation, we established that due to your order not being processed correctly, a delay was caused in the delivery of your parcels. A further delay was caused on the part of our couriers. We assure you that this type of service is no more acceptable to us than it is to you and that we have brought this matter to the attention of the relevant management to address.
Subsequent to your post and your conversation with our consultant we regret that you have decided to cancel your order. We can verify that the items have been credited from your Truworths account and will reflect on your next statement.
We once again wish to apologize for the aggravation caused. Please do not hesitate to contact us directly on *** or send an e-mail to *** should you have any further inquiries, comments or suggestions.
Yours in sincerely,
Truworths Online Team
Thank you for bringing your experience with our Fashion Delivery service to our attention and allowing us the opportunity to provide you with feedback.
We completely understand your frustration regarding your experience and wish to convey our sincerest apologies for any inconvenience caused in this regard.
Upon investigation, we established that due to your order not being processed correctly, a delay was caused in the delivery of your parcels. A further delay was caused on the part of our couriers. We assure you that this type of service is no more acceptable to us than it is to you and that we have brought this matter to the attention of the relevant management to address.
Subsequent to your post and your conversation with our consultant we regret that you have decided to cancel your order. We can verify that the items have been credited from your Truworths account and will reflect on your next statement.
We once again wish to apologize for the aggravation caused. Please do not hesitate to contact us directly on *** or send an e-mail to *** should you have any further inquiries, comments or suggestions.
Yours in sincerely,
Truworths Online Team