Pathetic online purchase customer service for festive

I’ve done an online purchase on the 13th December 2024,my order was meant to be delivered within 5-7 working days which the time frame delivery failed. 2 items was never delivered and i have contacted online number *** and the consultation told me that according to her the other item (2 pack tops) were delivered and the many flip flop in on route,I’ve assured her that i haven’t received any of the items,and she said she lodged a query and the investigation will take place. Truworths phoned me before 8:00am in the morning when i was sleeping and i missed the call and never phoned me again.

Today I’ve received an email from online saying that they can confirm that parcels were received by my 9yrs old Son,i agree that some were received by him on the 24th,i was the one that opened the gate and none of these 2 items were received on that day. 2 different stories from the same store calls for incompetency and disloyalty towards me as a client,not to mention questionable unprofessionalism. This is was meant to be worn by my kids on festive vacation,but Truworths showed to be the worst store,it failed me and my kids drastically,these didn’t just failed to serve the purpose but also costs me extra money because i had to replace them by buying other items from other stores. Order number #O***

Missing items: 1. ***9 kid girls 2 pack tops 2-3yrs 2. ***8 navy flip flops size 5