1 reviews | Active since Apr 2012
Pathetic excuse for a retail company
On Saturday, the 7th of November, I place an order online for a dress not available in the Pretoria stores anymore. Truworths promises delivery in 5 working days, which is ridiculous, but hell, I need the dress for a photoshoot. <br> <br> On Monday I get an sms saying the order is cancelled. Called to find out why, hell, sorry, we *****ed up, we are reinstating your order, Truworths tells me. <br> <br> Come Friday, no dress received. No one can tell me who the courier is, what the numbers are, Nothing. I am told I must wait because it takes 3 working days, but it gas been 5 working days already. <br> <br> I demand to be refunded for your pathetic online shopping attempt and should this not happen, I will approach the NCR for dishonest charges on my account, as well as the CPA for dishonest Business practices. You are obviously not able to run an online company, shut it down and go for some training at Takealot. <br> <br>
Thank you for your post.
We were quite concerned to hear of your Fashion Delivery experience, and as a result conducted an enquiry into the concerns raised in your post.
We have ascertained that the cancellation of your request was as a result of an error on the part of one of our Fashion Delivery Consultants. We have therefore brought your concerns to the attention of our Customer Services Manager. She will address this matter with the relevant consultants as to ensure that this remains an isolated incident.
We are pleased to confirm that your order has subsequently been delivered to your delivery address of choice on 13 November 2015.
We wish to confirm that the delivery fee has been waivered from your Truworths account and we once again sincerely apologize for the frustration and disappointment that this has caused you.
Yours sincerely,
Lynn
Thank you for your post.
We were quite concerned to hear of your Fashion Delivery experience, and as a result conducted an enquiry into the concerns raised in your post.
We have ascertained that the cancellation of your request was as a result of an error on the part of one of our Fashion Delivery Consultants. We have therefore brought your concerns to the attention of our Customer Services Manager. She will address this matter with the relevant consultants as to ensure that this remains an isolated incident.
We are pleased to confirm that your order has subsequently been delivered to your delivery address of choice on 13 November 2015.
We wish to confirm that the delivery fee has been waivered from your Truworths account and we once again sincerely apologize for the frustration and disappointment that this has caused you.
Yours sincerely,
Lynn