IA
Inayeth A
1 reviews | Active since Jan 2016
10 Jan 2016, 15:59
Pathetic exchange/refund procedure
It is no wonder I have never shopped here before I come to refund a product that my wife doesn't like and I cannot get my money why because the cashier charged it as a credit note instead of what It actually was this is not my problem it's my money I don't like anything it's within the refund exchange period I don't c why I should not get my money back pathetic service and procedures and I'll never waste my time in this store again they u giving me a credit note which is for 3 years so fire three more years I have to waste my time thanks Lazarus I have been a grate help and waste of my time
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Truworths's replyOfficial
18 Jan 2016, 10:15Hello Inayeth,
We have and liaised with the Floor Manager of the store mentioned in your post.
We were informed that the proof of purchase provided for the returned item indicated that the garment was purchased using a credit note. Therefore, you were correctly informed that a cash refund could not be authorized.
We trust that we have adequately responded to your query and trust that you will be able to accept our stance in this regard.
Should you have any further inquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
We have and liaised with the Floor Manager of the store mentioned in your post.
We were informed that the proof of purchase provided for the returned item indicated that the garment was purchased using a credit note. Therefore, you were correctly informed that a cash refund could not be authorized.
We trust that we have adequately responded to your query and trust that you will be able to accept our stance in this regard.
Should you have any further inquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Truworths's reply18 Jan 2016, 10:15
Official
Hello Inayeth,
We have and liaised with the Floor Manager of the store mentioned in your post.
We were informed that the proof of purchase provided for the returned item indicated that the garment was purchased using a credit note. Therefore, you were correctly informed that a cash refund could not be authorized.
We trust that we have adequately responded to your query and trust that you will be able to accept our stance in this regard.
Should you have any further inquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
We have and liaised with the Floor Manager of the store mentioned in your post.
We were informed that the proof of purchase provided for the returned item indicated that the garment was purchased using a credit note. Therefore, you were correctly informed that a cash refund could not be authorized.
We trust that we have adequately responded to your query and trust that you will be able to accept our stance in this regard.
Should you have any further inquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn