PATHETIC EXCHANGE POLICY

I bought a pair of shoes last week (21 February), I have noticed the shoe separating from the sole after one wear. I took the shoes back on Monday, 24 February, only to be told that the shoes need to be sent away for "quality check" - nowhere on the Truworths website have I read ANYTHING regarding "quality check" in fact quality checks must be done BEFORE STOCK LEAVES THE FACTORY! The cashier told me that this process would take a week, when I mentioned that I will be back on Monday (2 March) she tells me that it won't be back on Monday????? What ****es me off is the fact that she said: "should there be any problems with the shoes, please bring it back." I did what I was told to do BY ONE OF YOUR WORKERS yet I ended up leaving the store on Monday without my credit or shoes. I do not care for you "quality check" process, especially after YOUR terms & conditions cleary, states that: "If you are not completely satisfied with a product, please return it to us for a full credit or refund within seven days of purchase along with your sales receipt" today is day 7 since I made the purchase and haven't heard anything from you. I even had to make 2 calls to your customer care line - the first consultant had put me on hold and had the audacity to cut the line. I phoned back and Pumla tried to salvage this mess! As I said, I do not care for your "quality checks", I do not care for your "logged tickets" (Let me just add the first customer care operator said you will get back to me in 24hrs while the other one said 48hrs). Again, your T&C says: If you are not completely satisfied with a product, please return it to us for a full credit or refund within seven days of purchase along with your sales receipt.

I want this sorted out ASAP!