1 reviews | Active since May 2013
Pathetic ( delivery ) service
<p>I ordered 2 items online last week Monday 10/10/2016, *** . I called Friday and the consultant told me it will be delivered on Monday . I called again today and they told me Wednesday ad i have the call to prove </p> <p>Truworths has pathetic delivery service , this is not my 1st time i logged a complaint on hello peter and all they do is give pathetic appologies . Who offer online service if you cant deliver </p>
its the 19th aldready and still nothing !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
its the 19th aldready and still nothing !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
At Truworths, be it online or in store, our aim is always to provide services that give our customers an effortless and pleasant shopping experience. We therefore sincerely apologize for your experience with our Fashion Delivery service.
We have investigated your concerns and whilst the delay was caused on the part of our couriers, they are expected to uphold our high service standard. We have therefore brought this matter to the attention of the relevant management team to ensure that this level of service is not repeated.
We can confirm that we have contacted you in this regard and that your orders were delivered to you on 19 October 2016.
We truly regret your experience and trust that we have adequately attended to this matter for you. We once again wish to assure you that this matter will be addressed in earnest.
Sincerely yours,
Truworths Online Team
At Truworths, be it online or in store, our aim is always to provide services that give our customers an effortless and pleasant shopping experience. We therefore sincerely apologize for your experience with our Fashion Delivery service.
We have investigated your concerns and whilst the delay was caused on the part of our couriers, they are expected to uphold our high service standard. We have therefore brought this matter to the attention of the relevant management team to ensure that this level of service is not repeated.
We can confirm that we have contacted you in this regard and that your orders were delivered to you on 19 October 2016.
We truly regret your experience and trust that we have adequately attended to this matter for you. We once again wish to assure you that this matter will be addressed in earnest.
Sincerely yours,
Truworths Online Team