1 reviews | Active since Oct 2018
Pathetic customer servive
We bought a cellphone for our daughter at Truworths Brooklyn in March, we were advised that it has a 12 month guarantee. Now some buttons do not work, we took the phone back to the store and the consultant Dineo and manager Lebogang told they cannot assist us as we did not have all the papers they gave us when we bought the phone. We advised them that they should have a record as the phone was bought by account.
They claim we were supposed to keep the papers for a year but the problem is how were we supposed to know that those papers will be required if they never advised us. we are now stuck with a cellphone that we are still paying for but not working properly. They should train their staff properly and ensure that they give customers information because had they did that we wouldn't be faced with this dilemma.
Thank you for your post.
As a customer services orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance. It is for this reason that your concerns raised were escalated for the attention of management at the respective store to investigate.
As you were not in possession of the provided cellphone documents on the day of your visit to the store, we confirm that you were correctly informed that assistance could not be provided in the absence of these documents.
We were however in the interim able to obtain our copies of the required documents, and are pleased that you will be returning the phone to the respective store soon.
We trust that we have acceptably attended to this matter for you. Should you have any further queries, please feel free to contact us on *** or via email on ***
Kind regards,
Truworths Online Team
Thank you for your post.
As a customer services orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance. It is for this reason that your concerns raised were escalated for the attention of management at the respective store to investigate.
As you were not in possession of the provided cellphone documents on the day of your visit to the store, we confirm that you were correctly informed that assistance could not be provided in the absence of these documents.
We were however in the interim able to obtain our copies of the required documents, and are pleased that you will be returning the phone to the respective store soon.
We trust that we have acceptably attended to this matter for you. Should you have any further queries, please feel free to contact us on *** or via email on ***
Kind regards,
Truworths Online Team