Pathetic customer services

Purchased a Samsung cell phone from Gateway store on the 17-02-2022 .Within days the phone gave issues and I tried to contact the store to advise them that I was currently away and couldn't bring the phone back within the 7 days. The store phone number continuously rang with no answer. I then sent an email on the 23-02-2022 to services@truworths email to advise them of my issue. They were of no help either. I took the phone to the store today and advised them that I couldn't bring the phone back within 7 days as I was away and showed them the email stating the same which I sent to the services@truworths. The store department head did nothing to help and wanted to book it as a warranty repair.Why should a brand new phone be repaired?Really pathetic customer service from Truworths. Long time client with hundreds of thousands spent over the years. Once my account has been settled I will be closing my account.