PATHETIC CUSTOMER SERVICE

Item: Truworths
Rating: 1
Author: Leighann K

The customer service line ..oh my soul..i was calling in to find out whether my debit went off..these people answer the call and don't speak but I can hear the people in the back..I had to call in twice more.. if you do not want my money please tell me so that I can take out an account somewhere else !!!Just disgusting service..

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Replies (2)

Truworths's replyOfficial

27 Aug 2019, 10:48

We acknowledge receipt of your review and appreciate you getting in touch with us.

We will investigate your concerns raised and will provide you with feedback soon.

Kind regards,

Truworths Online Team

Truworths's reply27 Aug 2019, 10:48

Official

Truworths's replyOfficial

27 Aug 2019, 17:04

Thank you for your post.

Upon receipt of your query, we escalated your concerns raised to the relevant department.

We tried contacting you to have your concerns raised addressed but have been regrettably unsuccessful in our attempt, however, we can confirm that your payment has been received and we thank you for making payment.

We encourage you to contact us directly should you have any further comments, suggestions or enquiries on *** or via email on ***.

Kind regards,

Truworths Online Team

Truworths's reply27 Aug 2019, 17:04