Pathetic customer service and hidden charges

Good day, my mother received a text message so that I should call MBD regarding my truworths account. I settled the full amount of R806 on the 27th of January 2023, of which I have the receipt. So I call the number that was provided in the text message only to have an *********** call centre agent inform me that I owe a further R69.........for what????? The call centre agent couldn't inform me for what the amount was for. Yet you people continue to harass my mother saying that my account is in arrears, yet the full amount has been settled. So who is not doing their job????? And why are there so called hidden costs even when I have settled it in full. Are your staff that illiterate and *********** that you people are getting paid for a job you can't even do.....you people look like idiots harassing clients after the account has been settled in full.....what bull**** is this. You people have my email on record. Use some savvy and contact me through my email instead of harassing people that have nothing to do with the account. Use your so called brains if you have any and stop sitting on it.

I can tell you I would not recommend Truworths to any one as their customer service is pathetic at best.