Pathetic Customer Service

Good afternoon. I need assistance, I owed Truworths about R16000,00 and i went to the shop to inform them I’m laid off work and was advised to lodge an insurance claim to their insurance department. I submitted all the documents requested there after I received a decline letter. I called the insurance to find out why, I was told it’s an invalid claim because I wasn’t owing Truworths. I was told Truworths sent them a statement which reflected no balance on it. When I told the insurance I could forward my statement from Truworths, they said they can’t accept a statement from me. I decided to contact Truworths again to get a statement of June and July 2025, they emailed to me. I went back to the insurance, spoke to a consultant who advised me to email the statement. I got a response that my claim could not be honored as I did not have an insurance on my credit, and was told to call Truworths. When I called Truworths, I was told there was no life policy on my credit. When I asked how come, I was asked if I don’t check my statement. I was left in shock once more. I felt very stupid and foolish the way they gave me a run around