Pathetic customer service

I am a regular patron at your store. Yesterday (06 July 2023), I visited your Gateway branch to purchase a gift. I found a pair of earrings that caught my attention. I saw two sales consultants standing the till point. One lady was busy, so I got the attention of the other lady to, Phumzile as I required assistance. Firstly, she did not even come to the counter, thereafter, she shouted from the till point telling me that I should wait for the other lady to finish up with her customers (there were approximately 4 or 5 customers), while she was standing and having a conversation. I believe this is incredibly rude and displays attitude that you do not value your customers. This is the second time that I recieved terrible service from your jewellery counter.

I am completely dissatisfied with the unsatisfactory level of service with the service at your Gateway store. I expected much more from a prestigious and reputed company of your standard. An important point to note is that without us, your customers your business will fail to be a success.

To resolve this problem I suggest that you provide sufficient customer service training to Phumzile for her rude and unconcerned attitude towards customers.

I look forward to a reply and resolution to my issue