Pathetic Customer Service!

I opened an online account, and placed an order last week. One of the items that I purchased was not available and I received an sms notifying me of this. I went into my accountto track the parcel, and there was no information. I called the online services department, and the consultant tells me that they need to verify my identification. I am thereafter put on hold, the lady comes on the line and asks me 3 questions. Thereafter she says , "You have failed the test". So i ask her to repeat herself, because I could not understand what could have possibly been incorrect, as I am the account holder. She was absolutely unhelpful and asked me to call tomorrow. I then called the Customer Services department, only to go through another person that was just as unhelpful, she transferred me back to the same department that I initially called. The consultant had the damn nerve, she says, "didn't you call just now?", so I had to explain that I called to get help since she did not assist me , then she says, that i must call tomorrow. what PATHETIC service is this ??????? Is this what you teach your consultants to tell customers? Call tomorrow ?????? If she and her colleagues were UNFIT to help me TODAY, what is going to change tomorrow?????? I am absolutely disgusted. Please stop employing "school leavers" and actually employ people who are trained to handle customers!!!

Truworths is such a big brand -and these are the calibre of people representing the face of this business.

Pathetic service. No more words.