Pathetic Customer Service

I’m am very disappointed the ? treatment and the poor customer service I received from Truworths at Bridgcity. I bought a purse ? on the 1st of May 19 on the second I decided to used my new purse and I noticed that it is sagging after putting my cards in so I decided I was going to return maybe exchange it if I get another one.

Got to the store yesterday the 3rd of May 19 the manager was called, when she came she listened and told me to forget they won’t exchange nor return the purse because it’s not damaged and why I took out the tags and I showed her that it is sagging and it not supposed be like that without a word she went out to get similar purses and told me it is the style of the purse I then told her I don’t like them style then. She said like I told you I will not exchange or return it. I then asked if I could speak to someone superior she told she was the last person to talk to and she’s done I must call their head office . I told her I’m not calling their head office, if she’s unfit to take decisions she needs to get some else superior and she told me I have to wait to talk to them and I asked how long will I wait and she said she doesn’t know I had to tell her sorry I cannot wait she told me the her manager was coming from Musgrave mind you I’m carrying a baby ,she than told me that she didn’t know what I wanted as she was helping me and I told her that she was not helpful at all the only thing I have gotten from her was the attitude. She than said well I’m done with you wait and she walk away,I had to follow her and I asked her why she was behaving as if she owned the store or the franchise she didn’t respond she continued walking away, so I had to catch up with her and I took out my phone I offered to give her my number so she can call me when her superior had arrived as I was not willing to wait inside the store for so long and I told I wanted to speak to her superior when he or she arrived she than told me they won’t come to the store she will send the purse to them at the parking lot. I told her but I wanted to speak to them , I started calling out my number she didn’t take it instead she asked me where is the receipt and I gave it to her without a word she walked away and she came back minutes later with a receipt and she asked me to sign and when I looked she had done the return without her superior!

I left the store, never been so disappointed and I will never forget how she treated me, how she looked at me...