Pathetic Customer Service

About a year ago, purchases were made on my Truworths by a third party. I was not aware of this until Truworths called me requesting for the account to be paid. I was a bit surprised because the account was always paid and had a nil balance. <br> Upon investigation it was discovered that a third party had **********ly purchased on my account. I've asked Truworths to look into the matter on numerous occasions but they fail do so. Sworn affidavits have been sent to the Truworths Head office 3 times in the last month. However the staff at Truworths continuously call me requesting for payment to be made, can they not see on their internal system that there is a matter that needs to be resolved on my account and that I am not liable for those funds. This matter has been going on for the last year, Truworths fails to provide any feedback and documents sent to them are never received. The duration of the case and the incompetence of their staff in resolving this matter gives me a bad credit record. I would appreciate it, if this can be sorted out and finalised as soon as possible.<br>