1 reviews | Active since Jul 2011
Pathetic credit control
<p>I have had a Truworths account for over 20 years now. Recently their credit divsion has become very petty with negligible amounts outstanding, being dealt with by overbearing collection agents who far too arrogant and forceful in their approach. I reached my breaking point when I received an sms on 15/10/2016 reminding me that I was R30 in arrears, which was acceptable, but the call from the collection agency a few hours later was not. Ms Chetty told me rudely that my account was in arrears and demanded that I make an arrangement immediately to pay that amount. I was appalled that the miniscule amount outstanding warranted that overreaction. whilst it is well within Truworths right to remind customers of outstanding amounts, discretion needs to be app****, the amount outstanding, the history of payment and period of customer loyalty should be considered. I have paid not only the offending R30 but the entire R584.44 of my account on the day of the call and closed the account. Thank you Truworths for saving me from the impulse buying I did, when I had the account.</p>
Thank you for your post and allowing us the opportunity to respond.
Upon investigation we established that your account fell in arrears after no payment was received the installment due by 04 September 2016.
We understand that you are not happy with the arrears communication generated for your account, however our intention with sending this correspondence is to inform our customers on the status of their accounts, as their payment profile held at the credit bureau is affected and further interest is charged.
We acknowledge your concerns regarding the manner in which you were assisted during the collections call from the consultant of Munnik Basson Da Gama (MBD). We therefore brought this matter to the attention of the relevant management team to investigate and address.
We regret that you have decided close your account with us as truly value you as our customer. We however trust that we were able to adequately respond to your concerns and hope that we will be able to continue the relationship we have established over the years by retaining you as a cash customer.
Sincerely yours,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
Upon investigation we established that your account fell in arrears after no payment was received the installment due by 04 September 2016.
We understand that you are not happy with the arrears communication generated for your account, however our intention with sending this correspondence is to inform our customers on the status of their accounts, as their payment profile held at the credit bureau is affected and further interest is charged.
We acknowledge your concerns regarding the manner in which you were assisted during the collections call from the consultant of Munnik Basson Da Gama (MBD). We therefore brought this matter to the attention of the relevant management team to investigate and address.
We regret that you have decided close your account with us as truly value you as our customer. We however trust that we were able to adequately respond to your concerns and hope that we will be able to continue the relationship we have established over the years by retaining you as a cash customer.
Sincerely yours,
Truworths Online Team