1 reviews | Active since May 2013
pathetic couriers RTT
HI on the 5th of February i received an sms that parcel O ********** 2 will be delivered , nothing was delivered . I just called RTT | Intelligent Logistics , 1st call the lady at ********** 001 said that as per the notes driver said it was too late . I called again got transferred to 3 departments eventually spoke to someone , they called or radio the drive he is not picking up . I am leaving work at 3pm . This driver needs a warning as his service is pathetic and pure laziness. He ignores the radio room who is trying to call him . No i have to wait another day just to convenience the courier . If you want your online service to be excellent service , you will have to make use of more professional couriers !
At Truworths, we value our customers and understand how important it is to offer exceptional service. We therefore apologise for the service you received as this is the exact opposite of what we pride ourselves on.
Upon receipt of your post, we escalated your concerns raised to the relevant management team to address. We were advised that your order was delivered late due to a delay with our courier services, and can confirm that we have tried to contact you to convey our sincerest apologies in this regard; unfortunately we were unsuccessful in our attempts.
Furthermore, we are also pleased to confirm that your online order has subsequently been delivered to you. We regret any frustration and inconvenience caused as a result of this matter, however hope that we were able to acceptably address this matter for you.
Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Sincere Apologies, Truworths Online Team
At Truworths, we value our customers and understand how important it is to offer exceptional service. We therefore apologise for the service you received as this is the exact opposite of what we pride ourselves on.
Upon receipt of your post, we escalated your concerns raised to the relevant management team to address. We were advised that your order was delivered late due to a delay with our courier services, and can confirm that we have tried to contact you to convey our sincerest apologies in this regard; unfortunately we were unsuccessful in our attempts.
Furthermore, we are also pleased to confirm that your online order has subsequently been delivered to you. We regret any frustration and inconvenience caused as a result of this matter, however hope that we were able to acceptably address this matter for you.
Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Sincere Apologies, Truworths Online Team