NK
Natashia K
1 reviews | Active since Apr 2013
12 Jun 2020, 14:24
Pathetic collection ethic
I have forever had issues with truworths collections. Paid the small shortfall as I paid prior to receiving the statement. They send me a threatening message to say if I don't pay the arrears plus the installment due next month immediately it will affect my credit record. How can I get a bad credit rating for something that is only due next month. Same story when their collection agents phone. Tell them you paid the arrears and then they tell are you making a payment arrangement for something that is not due. Pathetic. Not the first time I had this issue with them. I regret ever buying from them again after freeing the account months ago. For a corporate company their collection procedure is highly flawed.
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Natashia K's updateReviewer Update
15 Jun 2020, 08:53Truworths really has no department that is capable of delivering customer service. After the drama with collections, I received an sms that my online order was ready for collection. I get there only to find it was one out of four items ordered. I was told that the orders can come in different parts. Why waste my time to collect one item when I can just be informed to collect all items at once. I was told the store scans as the items come in. Yesterday I received two messages that part one and two of my orders were ready for collection. I will obviously call the store, at my own expense, to check that truworths online has done their job. Then I receive a message today saying that unfortunately they do not have one of the items and I will be refunded in 24 hours. I really don't understand how it can show as available on the site and my order was confirmed and now they don't have the item. Truworths really take 1st prize for pathetic service providers.
NK
Natashia K's update15 Jun 2020, 08:53
Reviewer Update
Truworths really has no department that is capable of delivering customer service. After the drama with collections, I received an sms that my online order was ready for collection. I get there only to find it was one out of four items ordered. I was told that the orders can come in different parts. Why waste my time to collect one item when I can just be informed to collect all items at once. I was told the store scans as the items come in. Yesterday I received two messages that part one and two of my orders were ready for collection. I will obviously call the store, at my own expense, to check that truworths online has done their job. Then I receive a message today saying that unfortunately they do not have one of the items and I will be refunded in 24 hours. I really don't understand how it can show as available on the site and my order was confirmed and now they don't have the item. Truworths really take 1st prize for pathetic service providers.