Pathetic attitude from Truworths

Dear Truworths,

My account was handed over to DMC5 as I was unable to pay.

I since settled with DMC5 and requested paid up letters. I received those which confirmed my account was closed.

I called Truworths customer care and asked for my account to be closed as it was now settled. The agent advised me to email my paid up letters to *** and he also advised that I request Truworths to update the bureau.

I did exactly this. I received quite a nasty response from the legal department from Raymonde, who didn't read my email not attachments but basically said there is nothing he can do.

The tone of his email was quite rude. I don't appreciate it.

Please may you understand the context of my email. Here is his email below:

Good day BW Pillay

Thank you for your email.

As we have repeatedly tried to encourage you to bring your Truworths account up to date, we have now reached a stage where this debt is no longer held with us and has been purchased by a third-party debt collector.

For further debt and payment arrangement queries, kindly contact DMC directly at ***.

We will be unable to assist you any further.

Regards

Raymonde

If this is how you treat customers, shame on you!