Pathetic!

I ordered two items from Truworths (via their totally unfriendly website), after the people instore at the Tygervalley branch were unable/unwilling to help me. When the items eventually arrived, I went to collect. Both of these items were too small and was returned immediately without me even leaving the store. A month later I received a statement from Truworths with an outstanding amount of R80. When I queried it, I was told it was for delivery costs of the two items. Nowhere on their website, or while ordering the items, did it state that there were any delivery costs (except if you ordered the items for exspress delivery, which I did not). I then asked them to forward my order to me where it states there was going to be delivery charges. Still waiting for it to happen. Now I receive about 10-15 calls a day from their accounts department saying I am overdue on my account and threatening to give me over to bad debt. Best one was tonight... I receive a call at 20:55. When I start asking questions, the lady says that she is unable to assist me further as she is going home at 21:00. WHY PHONE ME THEN AT 20:55????? I have submitted three emails on the website asking for clarification. Nothing...

***? I have never been late on any account. These charges are ridiculous. Truworths your poor service from store to website to collections is something to be ashamed of. I will never ever make use of you again or set a foot in any of your shops!!