1 reviews | Active since Feb 2012
Pathetic
So after going into hospital I fell behind and made a plan to pay it off, which I have done religiously and never received anything for months then in space of 3 days I receive messages at an unreal rate. After calling asking why they say no plan has been made when there has been I get a sorry ignore message. Which is easy enough if you didn't send them through every single day saying I have no plan.<br> <br> I then deal with a woman called Melissa (check the recording) she is not only rude and arrogant , if this is how you want your collections at Blakes to deal with clients I can understand why so many people complain about you. Yet you do nothing and they carry on treating your clients like *********. I thought Sanral was bad but sadly you taking over number one spot. <br> <br> Very disappointed in there attitude and that is a reflection of your company and how you don't care bout the average person. Shameful.<br>
Thank you for bringing your concerns to our attention and affording us the opportunity to respond.
Upon receipt of your post, we were concerned to hear of your recent experience with one of our Collections Agents, and the way in which you felt the matter was addressed during the call made to you.
We regret not having reached you on your contact number listed on our records and in your post. In order for us to fully assist with your query, we request that you advise the date when the collections call was made to you, so that we can obtain a recording of the call. We would like to apologise to you for the manner in which your query was handled. We assure you that the matter will be addressed with the consultant in question.
We look forward to resolving your concerns soonest. We encourage you to contact us directly on *** or send an e-mail to *** if you have any other queries or suggestions.
Kind regards,
Chevola
Thank you for bringing your concerns to our attention and affording us the opportunity to respond.
Upon receipt of your post, we were concerned to hear of your recent experience with one of our Collections Agents, and the way in which you felt the matter was addressed during the call made to you.
We regret not having reached you on your contact number listed on our records and in your post. In order for us to fully assist with your query, we request that you advise the date when the collections call was made to you, so that we can obtain a recording of the call. We would like to apologise to you for the manner in which your query was handled. We assure you that the matter will be addressed with the consultant in question.
We look forward to resolving your concerns soonest. We encourage you to contact us directly on *** or send an e-mail to *** if you have any other queries or suggestions.
Kind regards,
Chevola