BS
BRENTON S
1 reviews | Active since Jul 2015
15 Jul 2015, 14:47
Pathetic
I SETTLED MY ACCOUNT LAST YEAR 2014 DO HAVE ALL THE PROOF OF PAYMENT AND THE PROOF FROM THEM SAYING IT WAS UPDATED,GOT A SHOCK TODAY FROM MY REPORT SAYING I STILL HAVE A BALANCE,I DID SPEAK TO LEGAL ADVISOR,OK I AM GOING TO TRY ONE MORE LAST TIME TO FIX IT ON TRANSUNION AND EXPERIAN PLEASE AS THIS IS EMBARRASSING TRYING OPEN AN ACCOUNT AND YOU GET THE REPORT I GOT,I REALLY HOPE THEY CAN FIX THIS RIGHT ,AND ALSO APOLOGIZE FOR A MISTAKE THEY HAVE MADE,MY DETAILS ARE ,*** MRS.SCHEEPERS.<br> <br> THANK YOU
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Truworths's replyOfficial
21 Jul 2015, 16:45Hello WINNA,
Thank you for your post and affording us the opportunity to attend to your concerns.
We have established that your account balance was paid in full in November 2014 with the attorneys who handled your account on our behalf.
According to our records, we did not receive your paid up notification from the attorneys, and as such, no update was processed on your account.
Following our telephonic conversation, we confirm receipt of the paid up letter and have sent an instruction to the Credit Bureau to update the status of your Truworths payment profile.
Our apologies for any inconvenience caused as a result of this matter, but we trust that your concerns have been acceptably addressed.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to attend to your concerns.
We have established that your account balance was paid in full in November 2014 with the attorneys who handled your account on our behalf.
According to our records, we did not receive your paid up notification from the attorneys, and as such, no update was processed on your account.
Following our telephonic conversation, we confirm receipt of the paid up letter and have sent an instruction to the Credit Bureau to update the status of your Truworths payment profile.
Our apologies for any inconvenience caused as a result of this matter, but we trust that your concerns have been acceptably addressed.
Kind regards,
Lynn
Truworths's reply21 Jul 2015, 16:45
Official
Hello WINNA,
Thank you for your post and affording us the opportunity to attend to your concerns.
We have established that your account balance was paid in full in November 2014 with the attorneys who handled your account on our behalf.
According to our records, we did not receive your paid up notification from the attorneys, and as such, no update was processed on your account.
Following our telephonic conversation, we confirm receipt of the paid up letter and have sent an instruction to the Credit Bureau to update the status of your Truworths payment profile.
Our apologies for any inconvenience caused as a result of this matter, but we trust that your concerns have been acceptably addressed.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to attend to your concerns.
We have established that your account balance was paid in full in November 2014 with the attorneys who handled your account on our behalf.
According to our records, we did not receive your paid up notification from the attorneys, and as such, no update was processed on your account.
Following our telephonic conversation, we confirm receipt of the paid up letter and have sent an instruction to the Credit Bureau to update the status of your Truworths payment profile.
Our apologies for any inconvenience caused as a result of this matter, but we trust that your concerns have been acceptably addressed.
Kind regards,
Lynn