Pathethic Service

<p>I have an account with truworths which I hardly use. I use use it from time to time to do fashion delivery.</p> <p> </p> <p>About 3 weeks ago , I put in a request for fshion delivery via their online fashion delivery website. 2 days later I received a message to say my account was in arrears and fashion delivery request was cancelled. I then went into the Truworths Middelburg Mall store on the 18th November and paid the outstanding R80 of which was for 2 fashion delivery requests that were cancelled. Imagine I had to pay for 2 items I ordered yet never received, 1 of which I cancelled because I found the item elsewhere and the other which was cancelled by truworths. </p> <p> </p> <p>I also on the same day at the middelburg store confirmed all my details from phone number to address and placed an order for the shoe that was cancelled by Truworths at the store with a receipt printed from the store. </p> <p> </p> <p>I called the Middelburg Store and Customer care on the 30th November and was told after many calls back and forth that the item was found and not charged to my account and they will process the request then and I will receive the item before the end of the next week ad they apologise for any inconvenience and they will not charge the delivery of R40. Imagine had I not called in, I would probably still be waiting for a call from Truworths till today expecting them to tell me that my item is at the Middelburg store for collection AND OF COURSE I SAVED A WHOLE R40 of which you already took R80 for items i did not receive.</p> <p> </p> <p>I then received a call from a gentleman from Truworths Head Office on 01 December 2016 saying that he is calling in connection with my fashion delivery and wanted to know if I still wanted the item. IMAGINE THAT. HOW MANY TIMES DO I NEED TO CONFIRM THAT I NEED A PAIR OF SHOES?????? IS MY ENGLISH NOT CLEAR. I was then promised that I will receive the item before the end of this week(09 December 2016)</p> <p> </p> <p>Today I get a call from Desiree from Truworths MIDRAND, saying that i must come into the store to verify my details becasue my account is blocked. WHAT THE HELL. </p> <p> </p> <p>Firstly, I ask, WAS MY ACCOUNT NOT BLOCKED WHEN TRUWORTHS MIDDELBURG PRINTED MY RECEIPT ON CONFIRMATION OF THE REQUEST I MADE ON THE 18TH NOVEMBER?</p> <p> </p> <p>WAS MY ACCOUNT NOT BLOCKED WHEN I RECEIVED A CALL FROM TRUWORTHS HEAD OFFICE TO CONFIRM MY ORDER AND PROMISE ME THAT I WOULD RECEIVE IT BEFORE THE END OF THIS WEEK.</p> <p> </p> <p>OH AND THE BEST OF ALL WAS MY ACCOUNT NOT BLOCKED WHEN YOU TOOK MY R80 FOR DELIVERY OF ITEMS I DID NOT RECEIVE.</p> <p>WHAT KIND OF **** SERVICE IS THIS????? WHY HAVE A SERVICE IF YOU CANT GIVE IT TO THE CLIENTS.</p>