aR
antoinett R
1 reviews | Active since Jan 2011
03 Sept 2015, 16:40
Patetiese hantering van klient
2 Sep15 is ons by tak om skoene terug te gee wat foutief is, niemand kan ons help nie, hulle s? die best. moet ons help en sy het gaan \shop". My man s? bel haar maar hulle s? sy antwoord nie haar foon nie. Na amper 'n uur se wag s? ek ek gaan hoofkantoor bel"
Helpful (0)
Replies (1)0
Replies (1)
Truworths's replyOfficial
08 Sept 2015, 13:14Hello antoinett,
We acknowledge your frustration regarding the service you received from our store and have therefore escalated your concerns to the relevant Area Manager.
We can confirm that once an item is returned to store, the Store Manager is required to assess the item and will be able to make a decision regarding the return. We believe that upon her return to the store, she had apologized to you in this regard as she had been the only one overseeing the store on the day.
We were further informed by the Area Manager that the store consultant declined the return of the top as it was not in its original condition. As you were not happy with this the matter was escalated to the Store Manager, who was in the office attending to query for another customer.
We believe that Area Manager has contacted you to apologize for the manner in which you and your husband were assisted on the day of your visit to the store. We are further pleased to confirm that the Area Manager was able to satisfactorily resolve this matter for you.
Yours sincerely,
Lynn
We acknowledge your frustration regarding the service you received from our store and have therefore escalated your concerns to the relevant Area Manager.
We can confirm that once an item is returned to store, the Store Manager is required to assess the item and will be able to make a decision regarding the return. We believe that upon her return to the store, she had apologized to you in this regard as she had been the only one overseeing the store on the day.
We were further informed by the Area Manager that the store consultant declined the return of the top as it was not in its original condition. As you were not happy with this the matter was escalated to the Store Manager, who was in the office attending to query for another customer.
We believe that Area Manager has contacted you to apologize for the manner in which you and your husband were assisted on the day of your visit to the store. We are further pleased to confirm that the Area Manager was able to satisfactorily resolve this matter for you.
Yours sincerely,
Lynn
Best regards,
Truworths's reply08 Sept 2015, 13:14
Official
Hello antoinett,
We acknowledge your frustration regarding the service you received from our store and have therefore escalated your concerns to the relevant Area Manager.
We can confirm that once an item is returned to store, the Store Manager is required to assess the item and will be able to make a decision regarding the return. We believe that upon her return to the store, she had apologized to you in this regard as she had been the only one overseeing the store on the day.
We were further informed by the Area Manager that the store consultant declined the return of the top as it was not in its original condition. As you were not happy with this the matter was escalated to the Store Manager, who was in the office attending to query for another customer.
We believe that Area Manager has contacted you to apologize for the manner in which you and your husband were assisted on the day of your visit to the store. We are further pleased to confirm that the Area Manager was able to satisfactorily resolve this matter for you.
Yours sincerely,
Lynn
We acknowledge your frustration regarding the service you received from our store and have therefore escalated your concerns to the relevant Area Manager.
We can confirm that once an item is returned to store, the Store Manager is required to assess the item and will be able to make a decision regarding the return. We believe that upon her return to the store, she had apologized to you in this regard as she had been the only one overseeing the store on the day.
We were further informed by the Area Manager that the store consultant declined the return of the top as it was not in its original condition. As you were not happy with this the matter was escalated to the Store Manager, who was in the office attending to query for another customer.
We believe that Area Manager has contacted you to apologize for the manner in which you and your husband were assisted on the day of your visit to the store. We are further pleased to confirm that the Area Manager was able to satisfactorily resolve this matter for you.
Yours sincerely,
Lynn
Best regards,