CS
Clayton S
1 reviews | Active since Jul 2015
20 Jul 2015, 14:03
passing unnecessary comments which are stupid
I booking my fone in for repairs since they dont want to give me a new fone coz dey say I have passed my 7 day warranty.... I'm already frustated and angry coz I have to spend the next week or two without a fone.... There comes Joseph with a stupid comment.... I Dnt like the service thats been given coz I work In retail n I always give my customers the best service. Its we are
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Truworths's replyOfficial
27 Jul 2015, 12:11Hello Stoks,
Thank you for your post and affording us the opportunity to attend to your concerns.
As part of our Cell Phone Returns Procedure, once a problem is reported, it is compulsory that it be sent to MTN for assessment to determine the cause of the fault.
This being said, at Truworths, we strive to always offer our customers with service of international standards, and expect our staff to always treat our customers in a respectful and professional manner.
As such we have escalated this matter to the Manager of the store in question to investigate and address your concerns raised. We were informed that she has discussed your concerns with the mentioned consultant, who admitted to having made a comment however did so light heartedly and not with the intention to cause you any upset of frustration.
Further to this the Store Manager has made attempts to call you on the number provided in your post, but has regretfully been unsuccessful in her attempts.
We trust that we were able to adequately attend to your concerns raised.
Yours sincerely,
Lynn
Thank you for your post and affording us the opportunity to attend to your concerns.
As part of our Cell Phone Returns Procedure, once a problem is reported, it is compulsory that it be sent to MTN for assessment to determine the cause of the fault.
This being said, at Truworths, we strive to always offer our customers with service of international standards, and expect our staff to always treat our customers in a respectful and professional manner.
As such we have escalated this matter to the Manager of the store in question to investigate and address your concerns raised. We were informed that she has discussed your concerns with the mentioned consultant, who admitted to having made a comment however did so light heartedly and not with the intention to cause you any upset of frustration.
Further to this the Store Manager has made attempts to call you on the number provided in your post, but has regretfully been unsuccessful in her attempts.
We trust that we were able to adequately attend to your concerns raised.
Yours sincerely,
Lynn
Truworths's reply27 Jul 2015, 12:11
Official
Hello Stoks,
Thank you for your post and affording us the opportunity to attend to your concerns.
As part of our Cell Phone Returns Procedure, once a problem is reported, it is compulsory that it be sent to MTN for assessment to determine the cause of the fault.
This being said, at Truworths, we strive to always offer our customers with service of international standards, and expect our staff to always treat our customers in a respectful and professional manner.
As such we have escalated this matter to the Manager of the store in question to investigate and address your concerns raised. We were informed that she has discussed your concerns with the mentioned consultant, who admitted to having made a comment however did so light heartedly and not with the intention to cause you any upset of frustration.
Further to this the Store Manager has made attempts to call you on the number provided in your post, but has regretfully been unsuccessful in her attempts.
We trust that we were able to adequately attend to your concerns raised.
Yours sincerely,
Lynn
Thank you for your post and affording us the opportunity to attend to your concerns.
As part of our Cell Phone Returns Procedure, once a problem is reported, it is compulsory that it be sent to MTN for assessment to determine the cause of the fault.
This being said, at Truworths, we strive to always offer our customers with service of international standards, and expect our staff to always treat our customers in a respectful and professional manner.
As such we have escalated this matter to the Manager of the store in question to investigate and address your concerns raised. We were informed that she has discussed your concerns with the mentioned consultant, who admitted to having made a comment however did so light heartedly and not with the intention to cause you any upset of frustration.
Further to this the Store Manager has made attempts to call you on the number provided in your post, but has regretfully been unsuccessful in her attempts.
We trust that we were able to adequately attend to your concerns raised.
Yours sincerely,
Lynn