Parcel delivered bt I've nt received any delivery.

I have ordered kids clothes for Christmas on earthchild website [URL Removed] on the 12/18/2015, 12:49 payments same day.I've phoned the number *** in my invoice to check when to expect my delivery since I was off to Cape Town on thursday around 10:00.<br> I've spoken to Ebrahiem whom advised that it should be delivered same day,if not delivered after 14h00 I must phoned him back he will do the follow up. <br> I've phoned after 14:00 and the next day (23rd) the number was on voice mail. I've sent email no response. On the 24th the phone was answered and he says he will check with the courier company, he come back advising me that the order will be delivered on the 28th.<br> I've not received any communication from them until I've to phoned them they advised me that the parcel was delivered today around 9am, my surprise I've not received any phone call informing me about the delivery.I went to the reception to check there was no delivery for me.I wasn't contacted by the driver neither by ebraheim. I'm still not received my parcel, No reception name or person who signed for my parcel.No proof of delivery or courtesy call nothing. My kids spent Xmas without presents.