TJ
Takalani J
1 reviews | Active since Sept 2013
06 Feb 2015, 11:52
PAID UP/SETTLEMENT LETTER
Hi Sir/Madam,<br> <br> I have been struggling to get assistance in obtaining a letter from truworths that shows that all my arrears have been paid up since they handed my account over to MBDCS. It has really been a pain for because I am being sent from post to pillar, from truworths to the company which my account was handed over. I find the service appalling and disgusting because when you hand people over you dont delay.<br> <br> I hope get assistance soon.
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Truworths's replyOfficial
09 Feb 2015, 16:03Hello Ted01,
Thank you for bringing your concerns to our attention.
At Truworths, we pride ourselves on being a retailer of international standards, offering the highest levels of customer service excellence. For this reason, we thank you for bringing this matter to our attention.
We have investigated your concerns raised, and established that the balance on your Truworths account has in fact been paid up. According to our records, a letter confirming this was sent to you on 09 February 2015. If you have not received this letter, please feel free to contact us on 021 460 - 2300 or via email at ***.
Kind regards,
Charmaine
Thank you for bringing your concerns to our attention.
At Truworths, we pride ourselves on being a retailer of international standards, offering the highest levels of customer service excellence. For this reason, we thank you for bringing this matter to our attention.
We have investigated your concerns raised, and established that the balance on your Truworths account has in fact been paid up. According to our records, a letter confirming this was sent to you on 09 February 2015. If you have not received this letter, please feel free to contact us on 021 460 - 2300 or via email at ***.
Kind regards,
Charmaine
Truworths's reply09 Feb 2015, 16:03
Official
Hello Ted01,
Thank you for bringing your concerns to our attention.
At Truworths, we pride ourselves on being a retailer of international standards, offering the highest levels of customer service excellence. For this reason, we thank you for bringing this matter to our attention.
We have investigated your concerns raised, and established that the balance on your Truworths account has in fact been paid up. According to our records, a letter confirming this was sent to you on 09 February 2015. If you have not received this letter, please feel free to contact us on 021 460 - 2300 or via email at ***.
Kind regards,
Charmaine
Thank you for bringing your concerns to our attention.
At Truworths, we pride ourselves on being a retailer of international standards, offering the highest levels of customer service excellence. For this reason, we thank you for bringing this matter to our attention.
We have investigated your concerns raised, and established that the balance on your Truworths account has in fact been paid up. According to our records, a letter confirming this was sent to you on 09 February 2015. If you have not received this letter, please feel free to contact us on 021 460 - 2300 or via email at ***.
Kind regards,
Charmaine