1 reviews | Active since Apr 2015
Paid up/Settlement letter
<p>my Truworths account was handed over sometime in 2014/2015 after i had lost my job, as soon as i started working i arranged to settle the account at a discount which i then settled in August 2015 and was meant to get my paid up letter within a month, i then went to a Truworts store to request a closure of this account and to my suprise i had a +- R1000 balance i still had to pay and i informed the cashier that this account had been settled so i cant still have a balance which she then referred me back to the people whom the account was handed over to, i have been calling these people since then and everytime i speak to someone they would tell me no one came to them with my account to say it was paid up with a discount which is why it still had a balance of about R1000 or so and they would fix it i should give them a day or 2 and someone will call me or i will receive the letter, DOLOLO!!! i have spoken to a Mrs Herm****, Kagiso Makanda, Mrs Meyer, a Miss/Mrs Barrow(sp) and even more and all of tem tell me the same thing all the **** time!!! i need to get this thing off ITC, ya'll couldnt stop calling me when i missed payments and now that the account is settled i have to chase them for the **** thing, PLEASE!!!!!!</p>
Thank you for your post.
We liaised with our Legal Department in this regard and were informed that due to the status of your account, it was transferred to Anthony Richards and Associates (ARA). Thus your account no longer belongs to Truworths and is therefore not on our database.
Subsequent to your post we enquired with them in this regard and were informed that your account was indeed settled in August 2015; however they did not notify Truworths of this. We can verify that a paid up letter was sent to you on 8 July 2016. Further to this, an instruction will be sent to all credit bureaus to update the status of your payment profile held with them to reflect a paid up status.
Should you have any further enquiries, comments or suggestions, please feel free to contact us on 021- ********** or via email on **********
Kind regards,
Truworths Online Team
Thank you for your post.
We liaised with our Legal Department in this regard and were informed that due to the status of your account, it was transferred to Anthony Richards and Associates (ARA). Thus your account no longer belongs to Truworths and is therefore not on our database.
Subsequent to your post we enquired with them in this regard and were informed that your account was indeed settled in August 2015; however they did not notify Truworths of this. We can verify that a paid up letter was sent to you on 8 July 2016. Further to this, an instruction will be sent to all credit bureaus to update the status of your payment profile held with them to reflect a paid up status.
Should you have any further enquiries, comments or suggestions, please feel free to contact us on 021- ********** or via email on **********
Kind regards,
Truworths Online Team