Paid cosmetics and not received

<p>Good day,</p> <p> </p> <p>My name is Bridgette Maluke, my account number 101 ********** 0351. On the 23rd December 2016 I bought cosmetics at Clinique counter at Truworths Eastgate Mall , the consultant handed me over the stuff that I wanted, the was :</p> <p>Mascara<br />Face Powder<br />Eyebrow Pencil<br /> </p> <p>When I got to the counter the lady was busy assisting an elderly couple, that wanted to exchange clothing that they bought, the elderly couple left and I gave all my cosmetics as well as my Truworths card. As she was helping me to pay for my cosmetics, someone advised her to rush and call the elderly couple back to the shop to assist them further. She then asked one of the other ladies to continue with my transaction, I did not check what the lady that was handed my cosmetics if she put all my items in the plastic bag, I then turned and paid attention to the Clinique consultant who gave me testers to thanked her, as she placed the testers in the same plastic bag that had my cosmetics.</p> <p> </p> <p>When I got home I didn’t check my plastic bag, I just put it aside.</p> <p> </p> <p>On Wednesday the 28th I checked the plastic bag as I wanted to use my powder as the powder that I had was almost finished, to my surprise only found a mascara, and the testers I was given, I checked my handbag, inside my car and in the dustbin I did not find them.</p> <p>Went back to the shop the same day, the people that were helping me were not there, I related my story to another Clinique consultant and they checked my last records, and they found that I paid for all items, I had to buy the same things again except for the Mascara, she promised to find out for me from the people that were on duty when I was there.</p> <p>She called the next day and informed that the lady that was assisting me is not at work, and I went back on Friday the 30th Dec, I was told both ladies are starting at 16h00, as they are casuals.</p> <p> </p> <p>My concern is that the lady that first rang my cosmetics, she failed to inform the one she was handing over of all my items that I was supposed to receive as she rang all my items and only gave her the mascara to continue capture, thus I only received a mascara.</p> <p> </p> <p>I requested if they have a footage at the cosmetic counter to verify what had happened , I was then told the are no cameras at the cosmetic counter only at the side of the other tills.</p> <p> </p> <p>Could you kindly assist with a refund, of the items that I replaced that I believe where left in the shop.</p> <p> </p> <p> </p> <p> </p> <p>Looking forward to your respond and reimbur*****t</p> <p> </p>