DS
Denise S
1 reviews | Active since Jan 2016
02 Feb 2023, 09:11
Overpaymeny
On the 04 Jan 2023 I made a payment of R6500 to Truworths, account number ***, I subsequently contacted Standard Bank to enquire about reversal, they informed me to contact Truworths. Since I was unable to contact the telephonically I sent them a Mail requesting a refund of R2627 on the 25 Jan. Truworths turnaround time is 48 hours, needless to say they haven't responded. I mailed services@truworths I had also attached pop I would appreciate a response
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Truworths's replyOfficial
27 Feb 2023, 13:11Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We wish to confirm that your account was administered by outside collection agency. Kindly contact our Legal department on *** for any further assistance.
Regards
Truworths Customer Service
We wish to confirm that your account was administered by outside collection agency. Kindly contact our Legal department on *** for any further assistance.
Regards
Truworths Customer Service
Best regards,
Truworths's reply27 Feb 2023, 13:11
Official
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We wish to confirm that your account was administered by outside collection agency. Kindly contact our Legal department on *** for any further assistance.
Regards
Truworths Customer Service
We wish to confirm that your account was administered by outside collection agency. Kindly contact our Legal department on *** for any further assistance.
Regards
Truworths Customer Service
Best regards,