1 reviews | Active since Feb 2017
overcharge
I bought a phone in January from Truworths the on in Ellof and they decided to put me my account plan in 6 months and 12 months ,how the hell does on have 2 plans in one account or its the way of ripping people their money..been with truworths for 9 years and this the thank you that i get ..please credit all the money that you charged me for your staff mistake
And make sure you train your staff we tired of *********** people
6 MONTHS INTEREST FREE Closing Plan Balance 901.02 12 MONTHS - INTEREST BEARING 10 Jul 2018 INTEREST 8.89 Closing Plan Balance 356.67 6 MONTHS INTEREST - CELLULAR 10 Jul 2018 INTEREST 11.11 Closing Plan Balance 444.57
Please tell me what the hell is this ?
Thank you for your post.
As a customer services orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance. It is for this reason that our staff members are trained and provided with the necessary information to advise our customers of the applicable policy and procedure.
We confirm that we have also communicated to you, that it is allowed to have more than one payment plan activated on an account. Please also be advised that as more than 60 days has passed since the purchases were made on the 12 month interest bearing payment plan, we will not be permitted to assist regarding a payment plan change.
We regret any miscommunication with regards to your concerns raised, and apologise for any inconvenience experienced.
We trust that we have adequately responded to this query. Should you have any other concerns, kindly contact us directly on ***, or send an e-mail to: ***.
Kind regards,
Truworths Online Team
Best regards,
Thank you for your post.
As a customer services orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance. It is for this reason that our staff members are trained and provided with the necessary information to advise our customers of the applicable policy and procedure.
We confirm that we have also communicated to you, that it is allowed to have more than one payment plan activated on an account. Please also be advised that as more than 60 days has passed since the purchases were made on the 12 month interest bearing payment plan, we will not be permitted to assist regarding a payment plan change.
We regret any miscommunication with regards to your concerns raised, and apologise for any inconvenience experienced.
We trust that we have adequately responded to this query. Should you have any other concerns, kindly contact us directly on ***, or send an e-mail to: ***.
Kind regards,
Truworths Online Team
Best regards,