PG
Petro G
1 reviews | Active since Mar 2015
10 Mar 2015, 12:33
Over all bad experience!!!
I purchased a blouse in Jan 15 for a friend. She returned it to me the past weekend as it did not fit. The tag is still on the garment and it has never been worn. Upon trying to return the garment I was informed that the 30 day period had expired and I could not return or exchange it any more. When I asked the lady what I was suppose to do with it then she turned around and left. The \area manager"Annelize came out and started explaining Truworths policies & procedures to me. She was extremely rude and had a very bad attitude. When I said to her that I am aware of people being accommodated before she responded that she does not care that was not the policy of that store! I am extremely disgusted in this as the garment in question was still available on there racks as well. I called the call centre to complain and was informed that they will contact Annelize who would then get back to me..haha. I am adamant that they need to let me return this item or I will be closing my acc of 10 years(which has never been ill handled)!!! No one complains when I buy and pay every month..only when they should give ME service. Annelize is not fit to be a manager or assist customers!!!!!"""
Helpful (0)
Replies (1)0
Replies (1)
Truworths's replyOfficial
25 Mar 2015, 11:33Hello petrogeldenhuis,
Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from the date of purchase provided that the original invoice is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
We were in contact with management at the store in question, and were informed that as your return request fell outside of our allocated 30 days returns period, they were not be able to assist you in this regard.
As you were not pleased with the outcome to your query, the matter was escalated to their Divisional Manager, and we are pleased to confirm that an acceptable solution has been reached. We trust that you will be able to return to the store at your earliest convenience, in order for them to attend to this matter for you.
Kind regards,
Charmaine
Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from the date of purchase provided that the original invoice is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
We were in contact with management at the store in question, and were informed that as your return request fell outside of our allocated 30 days returns period, they were not be able to assist you in this regard.
As you were not pleased with the outcome to your query, the matter was escalated to their Divisional Manager, and we are pleased to confirm that an acceptable solution has been reached. We trust that you will be able to return to the store at your earliest convenience, in order for them to attend to this matter for you.
Kind regards,
Charmaine
Best regards,
Truworths's reply25 Mar 2015, 11:33
Official
Hello petrogeldenhuis,
Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from the date of purchase provided that the original invoice is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
We were in contact with management at the store in question, and were informed that as your return request fell outside of our allocated 30 days returns period, they were not be able to assist you in this regard.
As you were not pleased with the outcome to your query, the matter was escalated to their Divisional Manager, and we are pleased to confirm that an acceptable solution has been reached. We trust that you will be able to return to the store at your earliest convenience, in order for them to attend to this matter for you.
Kind regards,
Charmaine
Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from the date of purchase provided that the original invoice is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
We were in contact with management at the store in question, and were informed that as your return request fell outside of our allocated 30 days returns period, they were not be able to assist you in this regard.
As you were not pleased with the outcome to your query, the matter was escalated to their Divisional Manager, and we are pleased to confirm that an acceptable solution has been reached. We trust that you will be able to return to the store at your earliest convenience, in order for them to attend to this matter for you.
Kind regards,
Charmaine
Best regards,