1 reviews | Active since Dec 2011
Ordered three, received one - Twice
I ordered three pairs of the same shoes on the Truworths website by changing the cart quantity to 3. Before completing checkout I was shown my correct order (three pairs of shoes) and the amount that my Truworths account would be charged as well as the shipping fee. <br> <br> After checking out, not once did I receive any form of confirmation - no email or SMS. The order status only shows that one pair of shoes was ordered and that's what was delivered, despite adding three to my cart and checking out. I placed a separate order, once again adding two pairs to my cart and once again - only one was charged for and delivered. Both occasions I paid two delivery fees.<br> <br> What is wrong with your website or are your staff just super ***********?
We were quite concerned to hear of your Fashion Delivery experience, and as a result conducted an enquiry into the concerns raised in your post.
We have established that your order was not captured correctly which resulted in you only receiving one item. The manager of the department had a discussion with the staff member concerned as accuracy is key and a vital aspect of our golden rules.
Following our telephonic conversation, we can confirm that we have placed a new order for you and that your order will be delivered to your preferred address by the end of this week.
We sincerely wish to apologize for any inconvenience and frustration caused as a result of this matter, but trust that your concerns has been acceptably addressed.
Yours sincerely,
Lynn
Best regards,
We were quite concerned to hear of your Fashion Delivery experience, and as a result conducted an enquiry into the concerns raised in your post.
We have established that your order was not captured correctly which resulted in you only receiving one item. The manager of the department had a discussion with the staff member concerned as accuracy is key and a vital aspect of our golden rules.
Following our telephonic conversation, we can confirm that we have placed a new order for you and that your order will be delivered to your preferred address by the end of this week.
We sincerely wish to apologize for any inconvenience and frustration caused as a result of this matter, but trust that your concerns has been acceptably addressed.
Yours sincerely,
Lynn
Best regards,