PS
Palesa S
1 reviews | Active since Jun 2017
07 Feb 2023, 12:41
Order Number o***.
I'm annoyed by how long they are taking to deliver my order, I placed an order on the 20th January they kept delivering my parcels one by one now the last item has still not been received to date it has been with the couriers and apparently on its way to me since last week Tuesday.. What's taking so long? I've sent emails questioning why an order should not be delivered at once why is it delivered in bits? As a result I'm still waiting for the last item. I can't even leave the house in case they decide to come coz they don't call they just rock up at the gate and hoot.
Helpful (0)
Replies (3)0
Replies (3)
Truworths's replyOfficial
27 Feb 2023, 13:24Hellopeter response:
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Truworths Customer Service
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Truworths Customer Service
Truworths's reply27 Feb 2023, 13:24
Official
Hellopeter response:
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Truworths Customer Service
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Truworths Customer Service
Truworths's replyOfficial
28 Feb 2023, 15:24Dear Palesa,
We can confirm that all your parcels was delivered. Your items was allocated at separate stores and was delivered individually.
We apologise for any inconvenience caused.
Regards
Tania
Truworths Customer Service
We can confirm that all your parcels was delivered. Your items was allocated at separate stores and was delivered individually.
We apologise for any inconvenience caused.
Regards
Tania
Truworths Customer Service
Truworths's reply28 Feb 2023, 15:24
Official
Dear Palesa,
We can confirm that all your parcels was delivered. Your items was allocated at separate stores and was delivered individually.
We apologise for any inconvenience caused.
Regards
Tania
Truworths Customer Service
We can confirm that all your parcels was delivered. Your items was allocated at separate stores and was delivered individually.
We apologise for any inconvenience caused.
Regards
Tania
Truworths Customer Service
PS
Palesa S's updateReviewer Update
28 Feb 2023, 15:5821 days later you respond to say the parcel is delivered? And it's normal? I must clap hands? Delivery is 7 days within that period I don't receive my parcel but complaining isn't even enough because even the response time is as pathetic as the delivery. I've paid up my account with you and those items were even bought cash while I still had an account. The item was bad I had to even return it everything is just a mess.. But thanks for nothing!!!!!
PS
Palesa S's update28 Feb 2023, 15:58
Reviewer Update
21 days later you respond to say the parcel is delivered? And it's normal? I must clap hands? Delivery is 7 days within that period I don't receive my parcel but complaining isn't even enough because even the response time is as pathetic as the delivery. I've paid up my account with you and those items were even bought cash while I still had an account. The item was bad I had to even return it everything is just a mess.. But thanks for nothing!!!!!