1 reviews | Active since Jul 2014
ORDER NOT COMPLETE
I ORDERED A PAIR OF PANTIES AND BRAS ON 31/01/2018 AND A RECEIVED JUST THE BRAS ON 02/02/2018 TODAY IT IS ALREADY THE 07/02/2018 AND I HAVEN'T HEARD ANYTHING FROM TRUWORTHS. I ASKED TAMERON WHO WAS THE ONE HELPING ME BUT SHE HASN'T RESPONDED - TRUWORTHS CHARGES FOR DELIVERY SO I WONDER IF THEY WILL BILL ME AGAIN FOR THE DELIVERY OF THE PANTIES?THAT'S IF THEY EVER GET HERE. I ACTUALLY WANTED THE PANTIES ADVERTISED ON THEIR COVER OF THE VALENTINE'S LOOKBOOK BUT TAMERON SAID TO ME THEY DO NOT HAVE IT YET IN STOCK - SO WHY DO YOU ADVERTISE SOMETHING YOU DO NOT HAVE???TRUWORTHS' ONLINE SHOPPING DOES NOT WOR****!!!
Thank you for your post and allowing us the opportunity to respond.
At Truworths, we strive to provide our customers with an effortless shopping experience. Kindly note that, depending on the required size availability, ordered items may be found and charged at any of our stores. For this reason, an additional delivery fee was erroneously charged to your account.
We can confirm that this extra delivery fee charged was reversed, and that this should reflect on your next account statement.
Our customers are important to us and we hope that we were able to acceptably resolve your query.
Kind regards,
Truworths Online Team
Best regards,
Thank you for your post and allowing us the opportunity to respond.
At Truworths, we strive to provide our customers with an effortless shopping experience. Kindly note that, depending on the required size availability, ordered items may be found and charged at any of our stores. For this reason, an additional delivery fee was erroneously charged to your account.
We can confirm that this extra delivery fee charged was reversed, and that this should reflect on your next account statement.
Our customers are important to us and we hope that we were able to acceptably resolve your query.
Kind regards,
Truworths Online Team
Best regards,