Order Marked as Delivered but Not Received

I placed an order with Truworths on 26 September, with an expected delivery date of 7 October. On 8 October, I received an email stating that my order had been delivered, which is not true.

I immediately contacted customer care and was told that the courier attempted delivery twice but “could not gain access.” This is hard to believe, as I’ve ordered from Truworths multiple times before and never had any delivery issues. Furthermore, I never received any call or notification from the courier to inform me that they were attempting delivery.

It already took two weeks for this order to be processed, and now I’m being told that an investigation will only start tomorrow. This level of service is extremely disappointing, and I hope Truworths resolves this matter urgently.