JE
Jennilee E
1 reviews | Active since Aug 2013
24 Aug 2015, 10:54
OPEN ACCOUNT
I have app**** for a Truworths account almost two weeks ago, I haven't heard anything about them so this morning I decided to call and query the progress the consultant told me that the application is still in progress for almost 2 weeks, she mentioned that they need to confirm employment but cant get thru my work number, when I asked her how possible is that she said very much. I asked her what am I to do now she said just wait, she couldn't tell me when I will have the outcome or she didn't even offer to investigate.<br> <br> Could someone from truworths please step up to the plate and assist me.<br> <br> poor service
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Truworths's replyOfficial
27 Aug 2015, 14:45Hello jennaeiman,
Thank you for your post.
We were concerned to read about your experience and acknowledge your frustration in this regard.
As such we liaised with our New Account department regarding your query. We were informed that there had been a problem with the processing of your application which caused a delay in our response time.
Following our telephonic conversation, we can confirm that you were informed of this. We wish to apologize for the service you received in this regard. As it is not in line with the high service standards we strive to offer our customers.
We hope that we have adequately addressed your concerns, but should you have any further queries please feel free to contact us on *** or via email on ***.
Best regards,
Lynn
Thank you for your post.
We were concerned to read about your experience and acknowledge your frustration in this regard.
As such we liaised with our New Account department regarding your query. We were informed that there had been a problem with the processing of your application which caused a delay in our response time.
Following our telephonic conversation, we can confirm that you were informed of this. We wish to apologize for the service you received in this regard. As it is not in line with the high service standards we strive to offer our customers.
We hope that we have adequately addressed your concerns, but should you have any further queries please feel free to contact us on *** or via email on ***.
Best regards,
Lynn
Truworths's reply27 Aug 2015, 14:45
Official
Hello jennaeiman,
Thank you for your post.
We were concerned to read about your experience and acknowledge your frustration in this regard.
As such we liaised with our New Account department regarding your query. We were informed that there had been a problem with the processing of your application which caused a delay in our response time.
Following our telephonic conversation, we can confirm that you were informed of this. We wish to apologize for the service you received in this regard. As it is not in line with the high service standards we strive to offer our customers.
We hope that we have adequately addressed your concerns, but should you have any further queries please feel free to contact us on *** or via email on ***.
Best regards,
Lynn
Thank you for your post.
We were concerned to read about your experience and acknowledge your frustration in this regard.
As such we liaised with our New Account department regarding your query. We were informed that there had been a problem with the processing of your application which caused a delay in our response time.
Following our telephonic conversation, we can confirm that you were informed of this. We wish to apologize for the service you received in this regard. As it is not in line with the high service standards we strive to offer our customers.
We hope that we have adequately addressed your concerns, but should you have any further queries please feel free to contact us on *** or via email on ***.
Best regards,
Lynn