Online shopping is the worst ever!
<p>I placed an order online (ref EXQA378KDV) for various items. All I received was a confirmation mail with the reference number and the delivery which contained only ONE item. Nobody bothered to contact me to inform me that they were out of stock of the other items. So I paid R44 delivery on 1 scarf :( If I had known this I wouldn't have bothered!</p>
Thank you for your post and allowing us the opportunity to assist.
We were concerned to read of your experience with our Fashion Delivery service and immediately brought this matter to the attention of the relevant management to investigate and address.
We can confirm that one of our consultants has contacted you to discuss your concerns and has apologized for the manner in which you were assisted. Further to this, the additional delivery fee charged has been reversed. You have further confirmed receipt of two of your parcels and the others were regretfully cancelled.
We acknowledge that your experience is not in line with the high service standard we strive to offer our customers and we sincerely apologize in this regard. We however encourage you to contact us on *** or via email to ***, should you have any further inquiries, comments or suggestions.
Kindest regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to assist.
We were concerned to read of your experience with our Fashion Delivery service and immediately brought this matter to the attention of the relevant management to investigate and address.
We can confirm that one of our consultants has contacted you to discuss your concerns and has apologized for the manner in which you were assisted. Further to this, the additional delivery fee charged has been reversed. You have further confirmed receipt of two of your parcels and the others were regretfully cancelled.
We acknowledge that your experience is not in line with the high service standard we strive to offer our customers and we sincerely apologize in this regard. We however encourage you to contact us on *** or via email to ***, should you have any further inquiries, comments or suggestions.
Kindest regards,
Truworths Online Team