Online shopping gone wrong

I wanted to order something online yesterday. I kept getting messages that my order was not being processed. I then assumed it was because there was an amount due for this past month end. I then paid online via OZOW. When I attempted again, I still could not complete the payment on my account. I even waited to try again at night and still was unsuccessful.

I went on again this morning but now 2 things were wrong, the AMOUNT DUE was still hihlihted so I would not be able to buy once again. And 2, the item price changed from a 50% to I thing a 25% or so. This is quite upsetting as I ticked all the bosses and did try to purchase the item several times yesterday.

When I called in I was told I can't get the price I saw yesterday as the item was not secured (not my fault). I was also told that my payment was still not reflecting as yet, so even if I wanted to, I wouldn't be able to buy online today. The amount of R1182.00 shows as withdrawn on my side.

I feel this is all unfair as I am rendered powerless even though I did everything right on my end to attempt to secure the item.

I have been a client for 21 years, I think I have stayed a good client with no issues. I would like assistance to a, get the shoes at the price I saw, and b, to have my payment reflect.