MP
Megan P
1 reviews | Active since Dec 2017
06 Feb 2019, 21:03
Online shopping false advertising
I honestly cannot understand how a client can purchase clothing online, pay for the clothing and then 3 days letter receive an email to say the items you purchased are no longer available!How does that make sense? Why do these items still reflect on the website for purchasing and once paid for they are not available. This is ridiculous! Funny enough I go on the website today and the items I tried to purchase still show as available on your website! Extremely annoyed with the inconvenience. I'm not interested in the refund, I want the items I initially purchased and paid for!
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Truworths's replyOfficial
14 Feb 2019, 11:15 Thank you for your post.
At Truworths, be it online or in store, our aim is always to provide services that give our customers an effortless and pleasant shopping experience. We therefore sincerely apologize for your recent experience.
We wish to advise that we have tried contacting to you to convey our sincerest apologies in this regard; unfortunately we were unsuccessful in our attempts. We regret any frustration and inconvenience caused as a result of this matter, however verify that your account has been refunded in the interim.
We are working on various ways to increase the stock available to avoid disappointing customers in the future.Should you require any assistance or have any queries or suggestions, please contact us directly on *** or via email *** .
Sincere apologise,
Truworths Online Team
At Truworths, be it online or in store, our aim is always to provide services that give our customers an effortless and pleasant shopping experience. We therefore sincerely apologize for your recent experience.
We wish to advise that we have tried contacting to you to convey our sincerest apologies in this regard; unfortunately we were unsuccessful in our attempts. We regret any frustration and inconvenience caused as a result of this matter, however verify that your account has been refunded in the interim.
We are working on various ways to increase the stock available to avoid disappointing customers in the future.Should you require any assistance or have any queries or suggestions, please contact us directly on *** or via email *** .
Sincere apologise,
Truworths Online Team
Truworths's reply14 Feb 2019, 11:15
Official
Thank you for your post.
At Truworths, be it online or in store, our aim is always to provide services that give our customers an effortless and pleasant shopping experience. We therefore sincerely apologize for your recent experience.
We wish to advise that we have tried contacting to you to convey our sincerest apologies in this regard; unfortunately we were unsuccessful in our attempts. We regret any frustration and inconvenience caused as a result of this matter, however verify that your account has been refunded in the interim.
We are working on various ways to increase the stock available to avoid disappointing customers in the future.Should you require any assistance or have any queries or suggestions, please contact us directly on *** or via email *** .
Sincere apologise,
Truworths Online Team
At Truworths, be it online or in store, our aim is always to provide services that give our customers an effortless and pleasant shopping experience. We therefore sincerely apologize for your recent experience.
We wish to advise that we have tried contacting to you to convey our sincerest apologies in this regard; unfortunately we were unsuccessful in our attempts. We regret any frustration and inconvenience caused as a result of this matter, however verify that your account has been refunded in the interim.
We are working on various ways to increase the stock available to avoid disappointing customers in the future.Should you require any assistance or have any queries or suggestions, please contact us directly on *** or via email *** .
Sincere apologise,
Truworths Online Team