SP
Sylvia P
1 reviews | Active since Jul 2013
18 Nov 2021, 14:25
Online shopping disaster; zero customer service.
Online shopping order, goods ordered and paid for including delivery charges. I received someone else's order, obviously an error but it is 4 weeks later and I still do not have my delivery.
I have phoned 5 times, the various staff at the call centre say they will assist but either they or the store are not actually rectifying the problem. It is completely unacceptable to buy from a "trusted" supplier and then have to run after them to get what you paid for.
Anyone can make a mistake, but how it is corrected says much more about a business. This experience says Truworths has zero customer service and you take an enormous risk shopping online with them.
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Sylvia P's updateReviewer Update
22 Nov 2021, 11:23Received a phone call from the branch to blame RTT Couriers; and then promise me delivery on the 19th or on the weekend. But no delivery received.
It wasn't RTT Couriers who put the wrong shopping bag into the courier bag in the first place. That was Truworths.
It wasn't RTT Couriers who didn't re-send my purchases immediately on discovering their error. That was Truworths.
And it is Truworths that have still not rectified the problem or kept me informed on any progress.
It wasn't RTT Couriers who put the wrong shopping bag into the courier bag in the first place. That was Truworths.
It wasn't RTT Couriers who didn't re-send my purchases immediately on discovering their error. That was Truworths.
And it is Truworths that have still not rectified the problem or kept me informed on any progress.
SP
Sylvia P's update22 Nov 2021, 11:23
Reviewer Update
Received a phone call from the branch to blame RTT Couriers; and then promise me delivery on the 19th or on the weekend. But no delivery received.
It wasn't RTT Couriers who put the wrong shopping bag into the courier bag in the first place. That was Truworths.
It wasn't RTT Couriers who didn't re-send my purchases immediately on discovering their error. That was Truworths.
And it is Truworths that have still not rectified the problem or kept me informed on any progress.
It wasn't RTT Couriers who put the wrong shopping bag into the courier bag in the first place. That was Truworths.
It wasn't RTT Couriers who didn't re-send my purchases immediately on discovering their error. That was Truworths.
And it is Truworths that have still not rectified the problem or kept me informed on any progress.