1 reviews | Active since Oct 2017
Online shopping a NO NO
It's not the price, it's the fact that they violate their own 'terms & conditions' on their website! They say you pay R40 per delivery and R44 for a 'gift' delivery. They've charged me R44 PER DELIVERY. I have order once at the same time, same order number, same date etc... But I have been receiving deliveries Tuesday & Wednesday and on each slip, they have charged me delivery of R44! Why in the first place did they not deliver all at once and charged me for each slip ????!!!
Thank you for your post and allowing us the opportunity to respond.
Kindly note that, depending on the required size availability, ordered items may be found and charged at any of our stores.
We can confirm that we have resolved the matter pertaining to your query, and that this transaction should reflect on the account statement for November 2017.
We sincerely wish to apologise for any inconvenience and frustration caused as a result of this matter, but trust that your concerns has been acceptably addressed.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
Kindly note that, depending on the required size availability, ordered items may be found and charged at any of our stores.
We can confirm that we have resolved the matter pertaining to your query, and that this transaction should reflect on the account statement for November 2017.
We sincerely wish to apologise for any inconvenience and frustration caused as a result of this matter, but trust that your concerns has been acceptably addressed.
Kind regards,
Truworths Online Team