SS
Sanette S
1 reviews | Active since Jul 2011
23 Jun 2015, 09:31
Online shopping
I've used online shopping twice and both times the courier got blamed for non delivery. I suggest you use different courier services or don't offer online shopping
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Truworths's replyOfficial
29 Jun 2015, 15:47Hello AngeliqueJac,
Thank you for giving us feedback on your Fashion Delivery service experience.
As we strive to always provide our customers with an effortless shopping experience, be it online or in our stores, we were concerned to hear about the service you received.
We investigated your concerns and established that the error had indeed occurred due to a fault on the part of our couriers for your two orders placed on 06 June 2015. Both parcels were delivered to the Truworths store in your area instead of your selected delivery address. This matter was brought to the attention of the relevant management team to ensure that this does not occur in future.
Having said this; we can confirm that both parcels were delivered to you on 17 June.
We wish to apologise for the delay in our response and for the service rendered to you in this regard. Thank you once again for your feedback, as this allows us the opportunity to improve on the service we strive to offer our customers.
Should you have any further concerns pertaining to this matter please feel free to contact us on *** or via email on *** and we will gladly assist.
Yours in Fashion,
Lynn
Thank you for giving us feedback on your Fashion Delivery service experience.
As we strive to always provide our customers with an effortless shopping experience, be it online or in our stores, we were concerned to hear about the service you received.
We investigated your concerns and established that the error had indeed occurred due to a fault on the part of our couriers for your two orders placed on 06 June 2015. Both parcels were delivered to the Truworths store in your area instead of your selected delivery address. This matter was brought to the attention of the relevant management team to ensure that this does not occur in future.
Having said this; we can confirm that both parcels were delivered to you on 17 June.
We wish to apologise for the delay in our response and for the service rendered to you in this regard. Thank you once again for your feedback, as this allows us the opportunity to improve on the service we strive to offer our customers.
Should you have any further concerns pertaining to this matter please feel free to contact us on *** or via email on *** and we will gladly assist.
Yours in Fashion,
Lynn
Truworths's reply29 Jun 2015, 15:47
Official
Hello AngeliqueJac,
Thank you for giving us feedback on your Fashion Delivery service experience.
As we strive to always provide our customers with an effortless shopping experience, be it online or in our stores, we were concerned to hear about the service you received.
We investigated your concerns and established that the error had indeed occurred due to a fault on the part of our couriers for your two orders placed on 06 June 2015. Both parcels were delivered to the Truworths store in your area instead of your selected delivery address. This matter was brought to the attention of the relevant management team to ensure that this does not occur in future.
Having said this; we can confirm that both parcels were delivered to you on 17 June.
We wish to apologise for the delay in our response and for the service rendered to you in this regard. Thank you once again for your feedback, as this allows us the opportunity to improve on the service we strive to offer our customers.
Should you have any further concerns pertaining to this matter please feel free to contact us on *** or via email on *** and we will gladly assist.
Yours in Fashion,
Lynn
Thank you for giving us feedback on your Fashion Delivery service experience.
As we strive to always provide our customers with an effortless shopping experience, be it online or in our stores, we were concerned to hear about the service you received.
We investigated your concerns and established that the error had indeed occurred due to a fault on the part of our couriers for your two orders placed on 06 June 2015. Both parcels were delivered to the Truworths store in your area instead of your selected delivery address. This matter was brought to the attention of the relevant management team to ensure that this does not occur in future.
Having said this; we can confirm that both parcels were delivered to you on 17 June.
We wish to apologise for the delay in our response and for the service rendered to you in this regard. Thank you once again for your feedback, as this allows us the opportunity to improve on the service we strive to offer our customers.
Should you have any further concerns pertaining to this matter please feel free to contact us on *** or via email on *** and we will gladly assist.
Yours in Fashion,
Lynn