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Nonkululeko N
1 reviews | Active since Sept 2013
08 Feb 2019, 13:33
Online Shopping
This is the first time I'm not happy with online shopping, my items were delivered today with two items missing, I don't want the items anymore I want my truworths account credited back the amount ASAP
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Nonkululeko N's updateReviewer Update
11 Feb 2019, 13:04My outstanding order was delivered today, thank you
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Nonkululeko N's update11 Feb 2019, 13:04
Reviewer Update
My outstanding order was delivered today, thank you
Truworths's replyOfficial
13 Feb 2019, 10:33 At Truworths, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. We therefore regret to hear of your recent experience.
We can confirm that you have been contacted and informed regarding the cause for the delay in your delivery. Following our communication with you, we are also pleased to confirm that your online order has subsequently been delivered to you.
We regret any frustration and inconvenience caused as a result of this matter, however hope that we were able to acceptably address this matter for you.
Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Kind regards, Truworths Online Team
We can confirm that you have been contacted and informed regarding the cause for the delay in your delivery. Following our communication with you, we are also pleased to confirm that your online order has subsequently been delivered to you.
We regret any frustration and inconvenience caused as a result of this matter, however hope that we were able to acceptably address this matter for you.
Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Kind regards, Truworths Online Team
Truworths's reply13 Feb 2019, 10:33
Official
At Truworths, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. We therefore regret to hear of your recent experience.
We can confirm that you have been contacted and informed regarding the cause for the delay in your delivery. Following our communication with you, we are also pleased to confirm that your online order has subsequently been delivered to you.
We regret any frustration and inconvenience caused as a result of this matter, however hope that we were able to acceptably address this matter for you.
Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Kind regards, Truworths Online Team
We can confirm that you have been contacted and informed regarding the cause for the delay in your delivery. Following our communication with you, we are also pleased to confirm that your online order has subsequently been delivered to you.
We regret any frustration and inconvenience caused as a result of this matter, however hope that we were able to acceptably address this matter for you.
Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Kind regards, Truworths Online Team