online service

online service form Truworths is very disappointing!

Order was confirmed on the 30/01/2020...now on the 10/02/2020 i receive a sms stating that my item has been cancelled and i will be credited. When queried further as to which item was cancelled.. i was it was advised that it was uzzi brown belt when my order was for a black belt.

Loading shedding and systems issues are being blamed... I did not ask for a credit..i require the item that was in stock which was purchased it online and confirmed!

This is truly unacceptable and poor customer service. When will this item be back in stock???? is it my fault your systems are up to standard! my order was confirmed and now its so easy for you to say that my order is cancelled as stock is sold out !, makes no sense!

Absolutely poor online service delivery!!